Frequently Asked Questions

How long have you been in business?
We started business in 2006.

Where are Chatt Mobile Neck cases and Open Carry mobile phone belt clip wireless accessories made?
Chatt Mobile Neck cases and Open Carry mobile phone belt clip wireless accessories are made in the USA with domestic and foreign parts.

How do Chatt's Open Carry Mobile Belt Clips and Neck Rings work?
Peel off the seal covering the 3M glue and press on your device or case. The adhesive dries over night forming a permanent bond. When the Open Carry Clip or Neck Ring is not in use, tiny magnets hold them against device. Open Carry Mobile Clips and Neck Rings work on mobile devices and cases that have a smooth, flat surface.

What is difference between an Open Carry Mobile Phone Belt Clip and your Mobile Phone Neck Ring?
1) Open Carry Mobile Clips open up allowing you to "clip" your mobile phone or device on a belt loop or handbag strap. Chatt Neck Rings do NOT open! Use them to hook on a lanyard.
2) Open Carry Mobile Clips are 5mm thick whereas Neck Rings are only 3mm thick.

What is your minimum order?
No minimum order for consumers! Only wholesale customers have a minimum order of $100.

How soon will I receive my order?
Depends on your location. We usually ship within 24 hours from our Palm Beach warehouse. Some larger orders or special requests may take longer. FedEx Ground Service takes about a week. FedEx Express arrives the next day. USPS Priority Service arrives in 2 or 3 days.

Can I place a telephone order?
Yes, we are available 8 AM to 6 PM EST for telephone orders or customer service at 561 883 2280 or 888 332 4288. When you call us to place an order, we destroy your credit card information after placing the order.

What is your money back guarantee?
Chatt.Com has a 100% money back guarantee that you are completely satisfied with our products! In the event you are not satisfied with your purchase or feel they will not sell in your store, we will refund 100% of your money within 30 days after you receive your order. We issue credits within 3 business days after receiving your returned merchandise. You may also exchange any slow moving items with 45 days of purchase (except seasonal items). Just return them with a note explaining which products you want in exchange.

What is your risk free 30 day product trial?
Order our products and test them risk free in your store. We will refund 100% of your money within 30 days after receiving your order. (excluding seasonal items) We issue credits within 3 business days after receiving your returned merchandise in good condition.

What is the warranty on your products?
Defects are very rare! All Chatt products have a one year warranty and we will exchange any defective products.

How can I get my logo or personal information on a Chatt product?
Contact us to discuss your request.

Do you sell to international customers?
Yes! Due to requests from many customers outside the USA, we sell and ship around the world. International customers can pay by Pay Pal, electronic bank transfers, money order or check. Send us an email with your request. The minimum order requirement is $100 USD. Shipping cost start at $60.00 for a flat rate package which can hold 50 products and arrives at your address within 7 to 10 days.